Where We Are

Your video-on-demand or live streaming delivery is a non-stop business, so you can reach Advection.NET engineers 24 hours a day, 7 days a week. Our sales office hours are 8 AM to 4 PM Pacific Time, Monday through Friday. Support staff are on duty 24/7.

Company Blog

Customers should subscribe to our online video hosting blog. We post video delivery network maintenance notices, news about our new video hosting products and services, and summaries of weekly news in the streaming media industry.

You may also subscribe to the blog to be automatically emailed updates, including service announcements and the weekly streaming news links.

Email Addresses

The ideal way to reach us is by email. To foil spammers, Javascript must be enabled in your web browser for our addresses to appear:

  • Sales:
  • Billing:
  • Support: (opens a support ticket, 24/7)
  • Employment:

Support ticket emails are addressed immediately, 24/7, and are your best point of contact for any network issue after you've checked our blog for service updates.

Sales tickets are answered promptly during “America/New York” business hours, and billing tickets typically within a business day.

Instant Messaging

If we're not on the phone or in a meeting, you may be able to chat with us in real time using Google Talk's web based chat widget. If there's a green dot showing we're available, feel free to ask your question here:

If you prefer Skype, it's no problem. Arrange a call with our sales team using the sales email address above.

Telephone Numbers

You may also reach us by telephone, toll free at -AURA () from 8 AM to 4 PM “America/Los Angeles” time.

  • : USA Main Office, Toll Free
  • : USA Main Office, International
  • : Fax, Toll Free
  • : Fax, International

Mailing Address

To reach us using US Mail postal service, such as for invoices or contracts, mail to:

  • Auragan, LLC d/b/a Advection.NET

    PO Box 1501
    New Canaan, CT

For FedEx, UPS, DHL, or other courier deliveries to any of our locations, please notify the sales ticket address provided above before you ship.

Shipping addresses for our datacenters are below. Your sales person or support engineer will confirm the latest addresses and procedures for you.

USA Datacenter Shipping Addresses

All shipments must be pre-arranged with a technical support engineer, and all shipments must be properly marked with a shipping reference number. Otherwise, your shipment will be rejected.

If you are making a service call to one of our datacenters, we've marked each location on a satellite map for you to help you find it visually. For a facility access pass, please contact the network engineer who requested your visit.

Listed by zipcode order, or from east to west. Please make sure to verify with us which of the addresses we want you to use for our

  • Auragan LLC c/o Switch & Data
    111 8th Ave, Ste 734
    New York NY 10011
  • Auragan LLC c/o Equinix
    165 Halsey St, 8th Fl
    Newark NJ 07102
  • Auragan LLC c/o Equinix
    21715 Filigree Ct, Ste F
    Ashburn VA
  • Auragan LLC c/o AboveNet
    8100 Boone Blvd, B2 Level
    Vienna VA 22182
  • Auragan LLC c/o Equinix
    1950 N Stemmons Fwy, Ste 1034
    Dallas TX 75207
  • Auragan LLC c/o ViaWest
    1950 N Stemmons Fwy, Ste 2033
    Dallas TX 75207
  • Auragan LLC c/o PureGig
    3300 N Central Ave, Ste 200
    Phoenix AZ 85012
  • Auragan LLC c/o Equinix
    600 W 7th St, 6th Floor
    Los Angeles CA 90017
  • Auragan LLC c/o Switch & Data
    1200 W 7th St, LL1 Ste 120
    Los Angeles CA 90017
  • Auragan LLC c/o Switch & Data
    444 Toyama Dr
    Sunnyvale CA 94089
  • Auragan LLC c/o Switch & Data
    534 Stockton Ave
    San Jose CA 95126
  • Auragan LLC c/o Equinix
    1735 Lundy Avenue
    San Jose CA 95131

International Datacenter Shipping Addresses

Any shipments to our international locations must be cleared through customs and will most likely require customs tax to be paid. We recommend verifying the equipment with your salesperson then shipping via FedEx International.

  • Auragan LLC c/o AMS-IX
    Science Park 105
    1098 XG Amsterdam
  • Auragan LLC c/o CCF
    77, Boulevard de la Republique
    92257 La Garenne Colombes
  • Auragan LLC c/o Level(3)
    Russelsheimer Strasse 22
    60326 Frankfurt
  • Auragan LLC c/o Mega-iAdvantage
    Chai Wan Road, 399
    Chai Wan
    Hong Kong

When you are shipping or dropping off equipment for any of our datacenters, please make sure that we know your shipment is being sent. Thanks to unique security policies at each datacenter, we must provide them with your inbound FedEx or UPS tracking number and provide precise handling instructions before your package arrives. Otherwise, your shipment will be rejected.

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